Coaching and Counseling of Patients and Families
Presented by: Karen Alexander, MSN, RN, CCRN, Judy Dawson-Jones, RN, BSN, MPH, and Kristene Grayem, MSN, CNP, RN
Coaching and counseling of patients and their families is an important dimension of the RN in the CCTM role in order to develop a trusting relationship and provide health information and guidance in setting goals and accessing resources.
Acknowledging and utilizing the strengths of patients' existing support structure is vital. In this module, strategies will be discussed to assist the RN in the CCTM role in empowering patients and families.
The RN in CCTM works with patients and families to understand and cope with their illness and navigate the healthcare system to access appropriate care, build strong partnerships with providers, and influence their outcomes.
In this Module
After completing the module, RNs working in the CCTM role will be able to:
- Discuss methods of developing a relationship with the patients and families in order to capitalize on their strengths and identify the barriers to fulfilling care plan goals.
- Demonstrate respect and valuing of patients and families preferences, interaction styles, and goals.
- Describe strategies to empower patients and families in all aspects of the health care process.
- Explain how to equip patients and families with the tools needed to fulfill their responsibilities.
- Discuss ways to maintain a relationship with patients and families in order to guide and reinforce the care plan.
- Demonstrate competence by positive patient outcomes as evidenced by increased care team communication, decreased emergency department visits, and hospital re-admissions.
- Demonstrate the knowledge, skills, and attitudes required for the Coaching and Counseling of Patients and Families dimension.
Click to purchase Module 4, get the corresponding core curriculum text chapter, and earn 1.8 contact hours.
Or sign up for all modules in the CCTM Course and qualify to purchase the 2014 edition of the AAACN Core Curriculum at a 50% discount.
